Privacy Policy

Your privacy is important to us and we are committed to ensuring that your personal data is protected.

1. Background & Introduction

Welcome to Hortus Heritage. We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how Hortus Heritage (operated under our legally registered corporate entity, Hortusclear LLP, hereinafter referred to as "the Company", "we", "us", or "our") collects, uses, processes, discloses, and safeguards your information when you visit our website https://hortusheritage.com (the "Site") or book our premium travel concierge services and heritage wellness residencies.

By engaging with our platform or submitting your information through our bespoke reservation forms, you explicitly consent to the practices described in this policy.

2. The Data We Collect About You

To curate elite, personalized luxury itineraries and accommodate your personal preferences at our heritage residencies, we may collect and process the following categories of personal data:

• Identity & Contact Data: Full name, gender, date of birth, nationality, passport numbers, email address, and telephone/WhatsApp numbers.
• Travel & Preferences Data: Flight details, local secure corridor transport logs, room preferences, dietary requirements, and specific wellness or physical health conditions you choose to share to help us curate your residency experience safely.
• Financial Data: Credit card details, billing addresses, and payment tracking info. All financial transactions are encrypted and securely handled directly via our verified third-party payment gateways (such as Stripe) and are never stored on our local servers.
• Technical & Usage Data: IP address, browser type, location, device details, and data regarding how you navigate our online platform.

3. How We Use Your Personal Data

We process your information strictly based on legal grounds to execute contractual obligations and maintain high-standard corporate operations:

• To register you as an elite client and manage your custom travel bookings.
• To process your premium multi-currency payments securely via our international payment infrastructure.
• To share necessary details (such as names and dietary/room layout preferences) with our trusted 5-star hospitality partners and wellness instructors executing the residency.
• To coordinate your secure concierge transportation between transit hubs and properties.
• To comply with statutory legal requirements, international trade regulations, and financial accounting laws in India.

4. Data Sharing & Third-Party Disclosures

Hortus Heritage treats your data as premium corporate intelligence. We never sell, lease, or commercially trade your data to third-party marketing companies. We only disclose your data to essential partners strictly to execute your bespoke experiences:

• Hospitality and Service Execution Partners: Selected 5-star heritage properties, luxury ground transport teams, and designated certified wellness residency instructors.
• Regulated Financial Processors: Verified secure international payment gateways (Stripe) executing the transaction processing in USD ($) or other currencies.
• Legal Obligations: Competent government authorities, regulatory boards, or law enforcement entities when required by applicable laws of the Republic of India.

5. Data Security & International Retention

As an asset-light orchestrator utilizing high-end encrypted digital systems, we implement rigorous administrative and technological security protocols to protect your personal data from unauthorized access, loss, or alteration.

Your data is retained only for as long as necessary to complete your travel/residency fulfillments, handle potential legal liabilities, or satisfy our financial audit requirements under Hortusclear LLP.

6. Your Legal Rights

Depending on your residency jurisdiction (including the EU/UK GDPR and Middle Eastern/ASEAN privacy frameworks), you have specific legal privileges over your information:

• The right to request access and obtain a copy of your personal data.
• The right to demand rectifications of inaccurate or outdated information.
• The right to object to or restrict specific processing methodologies.
• The right to demand complete erasure of your data ("The Right to be Forgotten") from our systems, provided it does not conflict with active financial transaction tracking laws.

To execute any of these privileges, please connect with our administrative team directly via the contact details provided below.

7. Contact Us & Corporate Information

For any clarifications, requests regarding this policy, or grievances concerning your private information, please contact our management operations desk: