The Autumn Residency 2026

Booking & Payment Policies

Welcome to Hortus Heritage. Because each Autumn Residency is built around a small, fixed number of privately held suites, heritage properties, and safari estate allocations, our payment structure is designed to secure your place clearly and fairly, at every stage.

1. The 3-Stage Payment Structure

We do not require full payment upfront. Instead, your residency is secured through three clear milestones:

Phase 1: Booking Deposit (30%, Non-Refundable)

  • Timeline: Due at the time of booking to confirm your place.
  • What happens next: Upon receipt of the 30% deposit, Hortus Heritage confirms your suite, heritage property, and airport transfer arrangements directly in your name.
  • Confirmation: Within days of booking, you will receive official confirmation vouchers directly from our partner properties, confirming your booking is fully in place.

Phase 2: Mid-Term Milestone (35%)

  • Timeline: Due by July 2026.
  • What it covers: This payment finalizes your complete itinerary, private masterclass placements, and regional transport arrangements.

Phase 3: Final Settlement (35%)

  • Timeline: Due by August 2026.
  • What it covers: The remaining balance is settled closer to your departure date, completing your booking.

2. Non-Refundability & Client Protection

Because we commit financially to our partner properties and vendors as each payment is received, all milestone payments (30%, 35%, and 35%) are non-refundable once paid. We ask all guests to arrange comprehensive travel insurance, covering trip interruption and cancellation, before their first payment is made.

Force Majeure

  • In the rare event that a residency cannot proceed due to circumstances beyond our control — including natural disasters, government travel restrictions, or political instability — Hortus Heritage will work with guests in good faith to reschedule the residency, or apply payments made toward a future departure, wherever our vendor agreements allow.

Our Commitment to You

  • Should Hortus Heritage need to cancel or substantially alter a confirmed residency for reasons within our control, guests will receive a full refund of all payments made, or the option to transfer to an alternative departure at no additional cost.

For full details on guest-initiated cancellations, please refer to our official Cancellation and Refund Policy.

3. Bespoke Payment Plans

We understand our guests’ financial planning needs vary.

4. Data Privacy

All passport details, legal documentation, and transaction records handled during booking are treated with strict confidentiality and protected using industry-standard encryption. For a full breakdown of how your personal data is handled, please review our Privacy Policy.